Contact Elderplan

View the Elderplan Enrollment Options.

To get started with HomeFirst, our managed long-term care plan. you must establish eligibility and schedule an in-home clinical assessment. Our team is ready to help you through the process. Get Started with HomeFirst.

Member Services:

For questions about your benefits, payment of bills, doctors, or any other inquiry. Representatives are available 8 a.m. – 8 p.m., 7 days a week.

Email: [email protected]
Phone: 1-800-353-3765
TTY: 711

Elderplan Plus Long-Term Care (HMO SNP) Members:  
1-877-891-6447, 8 a.m. – 8 p.m., 7 days a week.
TTY: 711

HomeFirst Managed Long-Term Care (MLTC) Members:
1-877-771-1119, 8:30 a.m. – 5 p.m., Monday – Friday.
TTY: 711

Prescription Drug Customer Service:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711

Wellness Health Service:
718-759-4413, 9 a.m. – 5 p.m., Monday – Friday
TTY: 711

Care Management:
For questions about your care or about getting a care manager.
718-921-7979, 8 a.m. – 8 p.m., 7 days a week
TTY: 711

Coverage Determinations for Part D Prescription Drugs:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711

Appeals for Part D Prescription Drugs:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711

Complaints about Part D Prescription Drugs:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711

Coverage Determinations for Medical Care:
1-800-353-3765, 8 a.m. – 8 p.m., 7 days a week
TTY: 711

Appeals for Medical Care:
1-800-353-3765, 8 a.m. – 8 p.m., 7 days a week
TTY: 711

Complaints About Medical Care:
1-800-353-3765, 8 a.m. – 8 p.m., 7 days a week
TTY: 711

CVS/caremark Home Delivery Service:

Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number below.

Phone: 1-866-490-2102, TTY: 711
24 hours a day, 7 days a week
Website: English | Español

Provider Relations Department:

To enroll as an Elderplan network physician or if you need answers about a claim, pre-authorization or other questions.

Phone: 718-921-8418, 9 a.m. – 5 p.m., Monday – Friday
Email: [email protected]

Representatives are available 8 a.m. – 8 p.m., 7 days a week.

Sales Administration Department:
To add Elderplan to your company’s retirement options.

Phone: 1-800-353-3765 (TTY: 711)
Email: [email protected]

Elderplan is committed to being compliant with Federal and State laws and regulations to help combat a growing issue with Medicare and Medicaid fraud, waste and abuse. Please report any suspicious activity. You may call anonymously on the toll free number or contact Elderplan in writing at the address below:

Call: 1-855-395-9169
Write:
Elderplan Special Investigation Unit (SIU)
55 Water Street 46th Floor
New York, NY 10041