Member Services

Member Services Is Here for YOU!

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Elderplan has a responsive and friendly Member Services Department dedicated to answering your questions and helping you with any problems. From benefits to billing, we are here to make your Elderplan membership easy and efficient.

If you ever have a question, comment or issue about your coverage, don’t hesitate to contact Member Services. Click here for frequently asked questions.

Member Services Phone: 718-921-7979*
Toll-free: 1-800-353-3765*
Elderplan Plus Long-Term Care (HMO SNP) members should call 1-877-891-6447* (TTY 1-800-662-1220* for callers with hearing or speech impairments.

* Representatives are standing by 8 a.m.–8 p.m., 7 days a week.

Mailing address:
Elderplan Member Services
6323 Seventh Avenue
Brooklyn, NY 11220
Fax: 1-718-630-2624

Prescription Drug Customer Service: 1-866-417-3064, 24 hours a day, 7 days a week
Member-to-Member Program: (718) 921-7909, 9 a.m.–5 p.m., Monday–Friday
Wellness  Service: (718) 630-4413, 9 a.m.–5 p.m., Monday–Friday
Care Management: For questions about getting a care manager or questions about your care call (718) 921-7979, 8 a.m.–8 p.m., 7 days a week.

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Mail-Order Prescriptions
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Orchard: Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number, below.
Phone: 1-866-909-5170, 8 a.m.–10 p.m. Monday–Friday, 8:30 a.m.–4:30 p.m. on Saturday
Website: www.orchardrx.com

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Web Services
If there is information you would like to see on Elderplan’s Website, contact Web Services and let us know.
Email: webservices@elderplan.org

Coverage Decisions for Part D Prescription Drugs
Call – 1-866-417-3064
TTY – 1-866-763-9630
Fax – (330) 405-8081
Write –
Envision Pharmaceuticals
2181 E. Aurora Road
Suite 201
Twinsburg, OH 44087
Website – www.envisionrx.com

Appeals for Part D Prescription Drugs
Call – 1-800-353-3765
TTY – 1-800-662-1220
Fax – (718) 630-2624
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website – www.elderplan.org

Complaints About Part D Prescription Drugs
Call – 1-800-353-3765
TTY – 1-800-662-1220
Fax – (718) 630-2624
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website – www.elderplan.org

Coverage Decisions for Medical Care
Call – 1-800-353-3765
TTY – 1-800-662-1220
Fax – (718) 630-2624
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website – www.elderplan.org

Appeals for Medical Care
Call – 1-800-353-3765
TTY – 1-800-662-1220
Fax – (718) 491-7226
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website – www.elderplan.org

Complaints about Medical Care
Call – 1-800-353-3765
TTY – 1-800-662-1220
Fax – (718) 491-7226
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website – www.elderplan.org

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Representatives are available 8 a.m.–8 p.m., 7 days a week.

Member Services:

For questions about your benefits, payment of bills, doctors, or any other inquiry.

Phone: 1-800-353-3765, TTY: (For members with speech and/or hearing impairments.) 1-800-662-1220

(Elderplan Plus Long Term Care (HMO SNP) Members should call 1-877-891-6447)

E-mail: memberservices@elderplan.org

HomeFirst Managed Long-Term Care (MLTC): Members should call 718-630-2560 or 1-877-771-1119, 8:30 a.m. – 5 p.m., Monday – Friday.

Prescription Drug Customer Service: 1-866-417-3064, 24 hours a day, 7 days a week

Member-to-Member Program: (718) 921-7909, 9 a.m. – 5 p.m., Monday-Friday

Wellness Health Service: (718) 630-4413, 9 a.m. – 5 p.m., Monday-Friday

Care Management:

For questions about getting a care manager or questions about your care.

Phone: (718) 921-7979, 8 a.m. – 8 p.m., 7 days a week