Contact Us
Mailing Address:
Elderplan Member Services
6323 Seventh Avenue
Brooklyn, NY 11220
If you need to call or contact Elderplan, please refer to the list below:
Want to enroll?
Members
Mail-order prescriptions
TTY for the hearing or speech impaired
Providers
Employers
Web services
Enrolling in Elderplan Is Easy
Click here to get started.
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Member Services:
For questions about your benefits, payment of bills, doctors, or any other inquiry.
Phone: 1-800-353-3765 or TTY: 1-800-662-1220 (For members with speech and/or hearing impairments).
E-mail: memberservices@elderplan.org
Elderplan Plus Long Term Care (HMO SNP): 1-877-891-6447, 8 a.m. – 8 p.m., 7 days a week.
HomeFirst: (718) 630-2560 or 1-877-771-1119 , 8:30 a.m. – 5p.m., Monday-Friday.
Prescription Drug Customer Service: 1-866-417-3064, 24 hours a day, 7 days a week.
Member-to-Member Program: (718) 921-7909, 9 a.m. – 5 p.m., Monday-Friday.
Wellness Service: (718) 630-4413, 9 a.m. – 5 p.m., Monday-Friday.
Care Management:
For questions about getting a care manager or questions about your care.
Phone: (718) 921-7979, 8 a.m. – 8 p.m., 7 days a week
Mail-order Prescriptions
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Orchard:
Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number, below.
Phone: 1-866-909-5170, 8 a.m. – 10 p.m. Monday-Friday, 8:30 a.m. – 4:30 p.m. on Saturday
Web site: www.orchardrx.com
Provider Relations
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Network Planning and Operations Department:
To enroll as an Elderplan network physician or if you need answers about a claim, pre-authorization or other questions.
Phone: (718) 921-8418, 9 a.m. – 5 p.m., Monday-Friday
E-mail: providerservices@elderplan.org
Employers
To add Elderplan to your company’s retirement options.
Phone: 1-866-360-1934
E-mail: info@elderplan.org
Web Services
If there is information you would like to see on Elderplan’s Web site, contact Web Services and let us know.
E-mail: webservices@elderplan.org
