Contact Us
Mailing Address
Elderplan Member Services
6323 Seventh Avenue
Brooklyn, NY 11220
If you need to call or contact Elderplan, please refer to the list below:
Want to enroll?
Members
Mail-order prescriptions
Providers
Employers
Web services
Enrolling in Elderplan is Easy
Click here to get started.
Current Elderplan Members
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Member Services:
For questions about your benefits, payment of bills, doctors or any other inquiry.
Phone: 1-800-353-3765 or TTY: 1-800-662-1220 (For members with speech and/or hearing impairments).
Email: memberservices@elderplan.org
Elderplan Plus Long-Term Care (HMO SNP): 1-877-891-6447, 8 a.m.–8 p.m., 7 days a week.
HomeFirst: (718) 630-2560 or 1-877-771-1119 , 8:30 a.m.–5 p.m., Monday–Friday.
Prescription Drug Customer Service: 1-866-417-3064, 24 hours a day, 7 days a week.
Member-to-Member Program: (718) 921-7909, 9 a.m.–5 p.m., Monday–Friday.
Wellness Service: (718) 630-4413, 9 a.m.–5 p.m., Monday–Friday.
Care Management:
For questions about getting a care manager or questions about your care.
Phone: (718) 921-7979, 8 a.m.–8 p.m., 7 days a week
Mail-Order Prescriptions
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Orchard:
Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number, below.
Phone: 1-866-909-5170, 8 a.m.–10 p.m. Monday–Friday, 8:30 a.m.–4:30 p.m. on Saturday
Website: www.orchardrx.com
Provider Relations
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Network Planning and Operations Department:
To enroll as an Elderplan network physician, or if you need answers about a claim, pre-authorization or other questions.
Phone: (718) 921-8418, 9 a.m.–5 p.m., Monday–Friday
Email: providerservices@elderplan.org
Employers
To add Elderplan to your company’s retirement options.
Phone: 1-866-360-1934 (TTY 1-800-662-1220)
Email: info@elderplan.org
Web Services
If there is information you would like to see on Elderplan’s Website, contact Web Services and let us know.
Email: webservices@elderplan.org
Coverage Decisions for Part D Prescription Drugs
Call – 1-866-417-3064
TTY – 1-866-763-9630
Fax – (330) 405-8081
Write –
Envision Pharmaceuticals
2181 E. Aurora Road
Suite 201
Twinsburg, OH 44087
Website: www.envisionrx.com
Appeals for Part D Prescription Drugs
Call – 1-800-353-3765
TTY – 1-800-662-1220
Fax – (718) 630-2624
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website: www.elderplan.org
Complaints About Part D Prescription Drugs
Call – 1-800-353-3765
TTY – 1-800-662-1220
Fax – (718) 630-2624
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website: www.elderplan.org
Coverage Decisions for Medical Care
Call – 1-800-353-3765
TTY – 1-800-662-1220
Fax – (718) 630-2624
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website: www.elderplan.org
Appeals for Medical Care
Call – 1-800-353-3765
TTY – 1-800-662-1220
Fax – (718) 491-7226
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website: www.elderplan.org
Complaints About Medical Care
Call – 1-800-353-3765
TTY – 1-800-662-1220
Fax – (718) 491-7226
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website: www.elderplan.org
