Mailing Address:
Elderplan Member Services
6323 Seventh Avenue
Brooklyn, NY 11220
If you need to call or contact Elderplan, please refer to the list below:
Want to enroll?
Members
Mail-order prescriptions
TTY for the hearing or speech impaired
Providers
Employers
Web services
Enrolling in Elderplan Is Easy
Click here to get started.
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Member Services:
For questions about your benefits, payment of bills, doctors, or any other inquiry.
Phone: 1-800-353-3765, TTY: (For members with speech and/or hearing impairments.) 1-800-662-1220
(Elderplan Plus Long-Term Care (HMO SNP) Members should call 1-877-891-6447)
Email: memberservices@elderplan.org
HomeFirst Managed Long-Term Care (MLTC): Members should call 718-630-2560 or 1-877-771-1119, 8:30 a.m. – 5 p.m., Monday – Friday.
Prescription Drug Customer Service: 1-866-417-3064, 24 hours a day, 7 days a week
Member-to-Member Program: (718) 921-7909, 9 a.m. – 5 p.m., Monday – Friday
Wellness Health Service: (718) 630-4413, 9 a.m. – 5 p.m., Monday – Friday
Care Management:
For questions about getting a care manager or questions about your care.
Phone: (718) 921-7979, 8 a.m. – 8 p.m., 7 days a week
Mail-order Prescriptions
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Orchard:
Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number, below.
Phone: 1-866-909-5170, 8 a.m. – 10 p.m. Monday – Friday, 8:30 a.m. – 4:30 p.m. on Saturday
Website: www.orchardrx.com
Provider Relations
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Network Planning and Operations Department:
To enroll as an Elderplan network physician or if you need answers about a claim, pre-authorization or other questions.
Phone: (718) 921-8418, 9 a.m. – 5 p.m., Monday – Friday
Email: providerservices@elderplan.org
Employers
Representatives are available 8 a.m.–8 p.m., 7 days a week.
Sales Administration Department:
To add Elderplan to your company’s retirement options.
Phone: 1-866-360-1934 (TTY 1-800-662-1220)
Email: info@elderplan.org
Web Services
If there is information you would like to see on Elderplan’s website, contact Web Services and let us know.
Email: webservices@elderplan.org
Coverage Decisions for Part D Prescription Drugs:
Call: 1-866-417-3064
TTY: 1-866-763-9630
Fax: (330) 405-8081
Write:
Envision Pharmaceuticals
2181 E. Aurora Road
Suite 201
Twinsburg, OH 44087
Website: www.envisionrx.com
Appeals for Part D Prescription Drugs:
Call: 1-800-353-3765
TTY: 1-800-662-1220
Fax: (718) 630-2624
Write:
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website: www.elderplan.org
Complaints about Part D prescription drugs:
Call: 1-800-353-3765
TTY: 1-800-662-1220
Fax: (718) 630-2624
Write:
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website: www.elderplan.org
Coverage Decisions for Medical Care:
Call: 1-800-353-3765
TTY: 1-800-662-1220
Fax: (718) 630-2624
Write:
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website: www.elderplan.org
Appeals for Medical Care
Call: 1-800-353-3765
TTY: 1-800-662-1220
Fax: (718) 491-7226
Write:
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website: www.elderplan.org
Complaints about Medical Care
Call: 1-800-353-3765
TTY: 1-800-662-1220
Fax: (718) 491-7226
Write:
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website: www.elderplan.org
Fraud Waste and Abuse
Elderplan is committed to being compliant with Federal and State laws and regulations to help combat a growing issue with Medicare and Medicaid fraud, waste and abuse. Please report any suspicious activity. You may call anonymously on the toll free number or contact Elderplan in writing at the address below:
Call: 1-855-395-9169
Write:
Fraud Waste and Abuse Department
6323 7th Avenue
Brooklyn, NY 11220